Cancellation & refund policy.

If you cancel

Your refund is what you paid, minus the card processing cost we already spent taking your payment (about 3%), and minus a late fee if you cancel close to your appointment. Cancel early and the late fee is $0. If your card was never actually charged (some bookings only place a hold until your shop accepts), the hold is simply released and nothing is kept.

• NO FEE

  More than 24 hours before your appointment

• $30 FEE

  2 to 24 hours before your appointment

• $50 FEE

  Less than 2 hours before, or after your appointment has started

Fees are capped at what you paid. You can never owe more than your booking total, and there is no negative refund.

If your shop cancels

You get every penny back. Full stop. The card processing cost is the shop's to carry when the cancellation is theirs.

Bookings made before this policy

Every booking keeps the cancellation policy that was shown when it was purchased. If you booked before this page's effective date, the earlier policy applies to that booking.

How refunds reach you

Refunds process through Stripe immediately and usually land back on your card in 5 to 10 business days. The exact timing is set by your card issuer, not us. We'll email you a confirmation the moment the refund is initiated. Any applicable sales tax is adjusted with your refund, in line with SleekRide's marketplace-facilitator obligations and applicable law.

You can always cancel

Even if the fee eats your whole refund, you can still cancel. Cancelling frees the slot for someone else and lets your provider reallocate their day. We'll take the cancel, no guilt trip.

Rescheduling is free

Moving your appointment never touches the payment. If your plans changed, rescheduling is the way to keep every dollar where it belongs. There's no fee, as long as the new window is at least 24 hours from now. Use the Reschedule button on your appointment page to pick a new time.

If you disagree with our decision

If you think a fee was charged in error, the work wasn't completed as promised, or you want to dispute the outcome of a job, email us. You may also upload your own photos or evidence with your reply. SleekRide will issue a written decision within 5 business days. Either party may then pursue arbitration under the Terms.

Questions?

Email main@sleekride.com and we'll sort it out.