Guest issues and Turo fees
Smoking, big messes, missing gas, extra miles. Documented right, filed with Turo, and shared with your operator when Turo pays.
- 01
Your operator flags it with photos
The Guest issues reporter on the task board captures the incident type, both evidence photos, and notes. The eligibility guidance is printed right on the form so nobody wastes effort on claims Turo won't pay.
- 02
You file with Turo and track the claim
Flagged incidents land in your queue with the evidence attached. You file the claim in Turo, then mark the incident filed, paid, denied, or dismissed as it moves.
- 03
The share releases when Turo pays
Your operator's cut, set by you on the agreement page, releases only when you mark that Turo actually paid. They see their own amount, never yours, and paid shares fold into their earnings automatically.
The rules, plainly.
- Know what Turo actually charges for
- Eligible cleaning violations are things like biowaste, major stains needing a full detail, extreme caked-on mud, and significant pet hair. Routine dirt, small messes, and odors, including smoking odor, are NOT chargeable. Physical smoking evidence goes under the no-smoking policy instead. The turnaround pay already covers normal cleaning.
- Evidence has deadlines
- Turo wants photos captured around the trip window and claims filed fast, typically within 72 hours. Flag it the day you find it.
Updated 2026-07-07. Something here doesn't match what you see? Tell us and we'll fix the guide.